Since the launch of ‘Making What Matters Brilliant’, we have become a simplified, tenant focused organisation that due to its financial stability can invest in the issues that matter most to our tenants and build the new affordable homes our region needs.
Some highlights of what we have achieved during 2023/24 include:
Delivery of our largest ever programme of home upgrades, including new kitchens, windows, roofs and bathrooms.
Building 670 new homes and have now delivered 2,941 of our target new homes of 3,750 (78%) by March 2025. Our highest level of capital investment on both new and existing homes.
Launch of new online repairs offer to tenants, allowing them to raise, amend and cancel repairs 24/7. This is a significant step forward in the way our tenants access our core services.
Completion of 150 general needs intervention schemes tackling communal areas in our more challenging blocks.
Achieved our lowest ever void loss, now below 1% for the first time ever.
Both overall tenant and repairs satisfaction following a transaction remains consistently strong at 89% and 92% respectively. Repairs satisfaction finished at its highest position since 2017/18.
We are now the only Governance 1, Viability 1 (Regulatory gradings) and A1 credit rated housing association (Moody’s) in England.
For the first time, we were placed on the Sunday Times Best Places to Work list.
Since the launch of ‘Making What Matters Brilliant’, we have become a simplified, tenant focused organisation that due to its financial stability can invest in the issues that matter most to our tenants and build the new affordable homes our region needs.
Some highlights of what we have achieved during 2023/24 include:
Delivery of our largest ever programme of home upgrades, including new kitchens, windows, roofs and bathrooms.
Building 670 new homes and have now delivered 2,941 of our target new homes of 3,750 (78%) by March 2025. Our highest level of capital investment on both new and existing homes.
Launch of new online repairs offer to tenants, allowing them to raise, amend and cancel repairs 24/7. This is a significant step forward in the way our tenants access our core services.
Completion of 150 general needs intervention schemes tackling communal areas in our more challenging blocks.
Achieved our lowest ever void loss, now below 1% for the first time ever.
Both overall tenant and repairs satisfaction following a transaction remains consistently strong at 89% and 92% respectively. Repairs satisfaction finished at its highest position since 2017/18.
We are now the only Governance 1, Viability 1 (Regulatory gradings) and A1 credit rated housing association (Moody’s) in England.
For the first time, we were placed on the Sunday Times Best Places to Work list.
As we approach the end of our corporate plan, I am proud to look back on all we have achieved during this time. We will continue to take a landlord-first approach to all that we do and focus our investment and attention on what matters most to our tenants: the quality and safety of their homes and the ease with which they can use our services.
