Tenant satisfaction measures

This is the first time we’re reporting on 22 new ‘Tenant Satisfaction Measures’ (TSMs) that were introduced by the Regulator of Social Housing for 2023/24.

Twelve of these are connected to our tenant and leaseholder perceptions of the homes and services we provide, and 10 relate to our management information.

Together these provide us with valuable insight on our performance as a landlord and what matters most to our tenants, in their home and we want to say a big thank you to everyone who took part.

Our TSM documents