This is the second year we’re reporting on 22 ‘Tenant Satisfaction Measures’ (TSMs), which were introduced by the Regulator of Social Housing for 2023/24.
Twelve of these are connected to our tenant and leaseholder perceptions of the homes and services we provide, and 10 relate to our management information.
Together these provide us with valuable insight on our performance as a landlord and what matters most to our tenants, in their home and we want to say a big thank you to everyone who took part.
Our TSM documents
-
Midland Heart TSM Full Report 2024-25
-
Midland Heart TSM Summary Report 2024-25
-
Midland Heart TSM Summary of Approach 2024-25
-
Midland Heart TSM Survey Questionnaire 2024-25
Archive
-
Midland Heart TSM Full Report 2023-24
-
Midland Heart TSM Summary Report 2023-24
-
Midland Heart TSM Survey Questionnaire 2023-24
